Sportsmans Warehouse / FitBit fail to collect device for repair

I dropped my faulty FitBit off at the Tygervalley Sportman's Warehouse where I purchased it from (as instructed to do) over 5 weeks ago. I was told it would take two to three weeks for it to be evaluated, then repaired or replaced. I heard nothing from them for over a month and was then called to be told that FitBit had not even collected the item from their store yet. I am unable to make my Vitality fitness goals without my device, and after a 28-week consecutive run of reaching my goals, I am now 5 weeks without being able to reach them. I was told that I would then have some sort of answer by last week Friday and have yet to be contacted either Sportsmans Warehouse or FitBit. It's a bit annoying to say the least.