SPORTSMANS CUSTOMER NO CARE SERVICE - SHOCKINGINGLY BAD SERVICE RECEIVED

I PURCHASED A NUMBER OF ITEMS ONLINE - WE HAVE ONLINE SERVICE SO THAT WE DON'T HAVE TO GO INTO THE COVID INFESTED SHOPS. I NEEDE TO EXCHANGE/REFUND SOME OF THE ITEMS. I LOGGED THE REQUEST, WAS TOLD BY A CUSTOMARE 'CARE' RETARD THAT I MUST VISIT A STORE AND CARRY OUT MY EXHANGES - I REP**** SAYING NO I CANNOT VISIT A STORE. THIS 'CARE' RETARD JUST WENT AHEAD AND CLOSED THE TICKET AS RESOLVED WITHOUT EVEN REPLYING TO MY EMAIL