Sportsman Warehouse Westville Pavilion- Bicycle Nightmare

Sportsman Warehouse- Westville (Pavillion)

I had bought a bicycle for my daughter for her 6th birthday. After only 1 use the bike tyres went flat so when i took it back after a week, and the lady at the counter says the tyre tubes are burst so I had told her my daughter rode it at home, then the lady said the surface must have damaged it, i explained to the lady our home is fully tarred.

So I had to pay for both tyre tubes to be replaced, and again after a week both tyres are flat again. So I decided to lay a complaint on the Sportsman Warehouse complaints department and its 3 weeks since and not even a reply.

It was my first purchase at this store and truly a disappointment at the quality of the goods supp**** to me. A guarantee was given without even giving me the gaurentee terms for the product.

1. How many times year must a tyre tube be replaced? 2. What is the life span of a tyre tube? 3. what is an appropriate surface to ride a bicycle if tar damages a tyre? 4. Should your sales personnel not also product knowledge to the products they you sell to advise first time customers on the product? 5. I there no guarantee brochure to indicate the coverage of the product on the bicycles you sell?

If these are explained a customer maybe it will add value to your customer care.