Sportmanswarehouse- Craig - Excellent service

Mid January 2020, I bought a fitness watch from Sportmanswarehouse Tygervalley and was assisted by Craig at fitness trackers department. After a week of usage I discovered the watch had problems with gestures for the display. I went back to the store, Craig was helpful and explained that I was not the first customer with the problem, suggested a different watch , I used it for 4 days and the battery was finished. I called Craig and he advised I come and see him which I did when I got back to CPT. He asked a few questions and tried to diagnose the problem but was willing to exchange it. I suggested that I first try his advice for a few days before we exchange because that won’t solve the problem. After 5 days of use I am happy to report that battery life has improved drastically and is as advertised. Garmin doesn’t share this type of information on their manuals, there are no manuals any way. It’s all thanks to Craig that through his experience was able to suggest a few things to try and it worked. Perhaps Garmin should incentivize people like Craig who go out of their way to do Garmin’s job. By the way Garmin just sent me a generic response when I reported the issue to them. Craig you are the best , keep up the great work you do. Thank you