Seriously bad service when trampoline springs tore out after 4 weeks

We bought a trampoline from Sportmans Warehouse four weeks ago. The springs have torn loose. We phoned them and asked them for a refund. They said we need to disassemble the trampoline and bring it back? Which is an easy way to avoid giving refunds as it will take us several hours to disassemble and then still the question of how on earth to transport it back? Seriously, Sportsmans Warehouse, this is not great service or client responsiveness. We bought this from SSW branch, but helpline has diverted us to Stellenbosch branch for refund.