Refund on items

On 28 Sept I made purchases at Sportmans Warehouse to the value of R2279.75 for me and my family.<br> I unfortunately had to return 2 items on 30 Sept which they accepted and advised that the amount of R1100 will be refunded to my account within 6 working days.<br> As I also have a retail background, I understood that certain procedures need to be followed and accepted these terms. By 7/8 Oct I visited the store to follow up on refund and spoke to the Admin Manager, Lynette Bunding , who made copies of my documentation to follow up.<br> On 14 Oct I really became concerned as I have not received any refunds or communication from the store. I visited them again. The lady that assisted me, called the manager, Dirk Swanepoel. This however did not make any difference as all they could tell me was that they have to call Head Office. <br> I am aware that the store are using the same banking institution as myself and could not understand the delay and nobody could give me a valid reason for the delay either.<br> Is this really the level of service that this brand are committed to? I will make sure that everyone knows about this experience and will not recommend anyone to support this store.