Refund

Centurion sportmans warehouse. I used to like and think they care about customers. Until the 7th November 2020 where a cashier was assisting me to process my refund. The lady had no interest on what she was doing. She just ask my bank card and do the transaction gave me the receipt bank. Until i asked we done? I was shocked to notice the money is not on my account on the following day. I called the store and phone was answered by man who asked my number to call back. He called saying "refund takes seven working days" then I asked why I was not told yesterday till I call the stores. All he said he does not know however now i got the answer. After he said I must hold as if he was checking with the cashier "A Rakgotho" I could hear at the back giggling and talking with tswana but saying "she want to know why " after that the man end the call. The rules of refund were not explained , seven working days is not written on the receipt that I got from the store.

Cashier did not have descent to explain anyway her attitude was not welcoming one as she just wanted to do what she was told by the lady who was helping me on fitness devices.

I am so disappointed not even know when i will get my refund of 5 478.50