Poor quality Adidas Field Hockey Stick

I am writing to bring to your attention an urgent matter regarding a recent purchase made at your store.

On 29 May, I purchased an Adidas field hockey stick from your establishment for my child, who actively participates in primary school hockey. To my disappointment, after just four practice sessions over a span of ten days, the stick has begun to show significant signs of wear and tear, including chipping along its surface.

As a trusted supplier of sporting goods, I had expected the Adidas brand to deliver on its reputation for quality and durability. However, the premature deterioration of this field hockey stick has fallen short of these expectations, causing inconvenience and frustration for my child.

Given the circumstances and the brief duration of ownership, I kindly request that Sportsmans Warehouse facilitates the prompt replacement of the defective field hockey stick. Alternatively, I would appreciate guidance on the refund process in accordance with your store policies.

Ensuring the satisfaction and safety of your customers, especially young athletes like my child, is paramount. Therefore, I trust that Sportsmans Warehouse will prioritize this matter and provide a swift resolution to address the issue at hand.

Please advise on the necessary steps to proceed with the replacement or refund process. Your urgent attention to this matter is greatly appreciated.

Thank you for your assistance. I look forward to your prompt response and resolution of this issue.