Pathetic service from live chat

I received a trail running first aid kit for my birthday Sun. I was so excited and happy to receive this gift as it will definitely come in use when I am out of the trails. So while opening all my gift it was time to get to this particular gift. I saw it came in a nice bad which could close and keep my items dry in case of bad weather. When I turned the first aid kit around it had a list of items which was presented in the kit. I found this to be very helpful so being the person I am I decided to open the bag and check if all items are present and accounted for. To my surprise and dismay and shock to see a few items were not present but they were listed on the back of the pack. I was shocked as this was a gift surely the family member would not take anything out. So what I did was to call them and ask which embarrassely they said no they did not and it was definitely embarrassing for me to ask. So I immediately decided to chat live to a consultant which I thought would be so helpful ended up being more angry and frustrated as the consultant was definitely not interested in helping me and asked me to get a receipt which I rep**** politely who give a receipt with a birthday gift which I told her was already embarrassing to ask them. She said there was nothing she could do. I even asked her to let the team leader or manager call me but the chat ended. I was left angry and very disappointed in the service I received from such a huge company. I felt let down and also she asked me to come to a store and explain once again which I felt was pointless if I already told you why must I repeat myself. So I want this matter sorted out by management you have my details call or email me as I am very upset.