Pathetic service and empty promises

I booked my squash racket in for repairs 3 weeks ago. I was given a description of what would happen next and was comfortable that they had to send my racket off for assessment first after which I would get a call for furthe instructions.<br> <br> I received a call after 2 weeks to say that my racket was ready. I went to your store on Saturday 24 January to fetch my racket. After running around searching for my racket in the store for 20 minutes the staff could not locate my racket. I kept being asked ' when did you give your racket in ' notwithstanding the fact that the staff member had my booking form in his hand. Another 10 minutes later and they come out with my racket, they eventually found it in the store. To my shock and amazement at the bad service, my racket had been in the store for 2 weeks and still not repaired. It was in the same state that I gave it in 2 weeks priori.<br> <br> The manager was summoned and after trying unsuccessfully to connect the sales person who deals with these queries for an update he game me a plan of action.<br> <br> Sir I will personally take care of your matter.<br> I will hand deliver to you.<br> I will call you on Monday.<br> <br> 3 weeks later and not a word! I'm horrified!