PATHECTIC SERVICE

I am very unhappy with the service of online shopping with you. PATHECTIC SERVICE: You advertise a hockey stick red, and I bought it for my son. When it came here it was pink. I started a very irrotational and unsatisfying process to do an exchange. You gave me the supplier's no, that tried, but was really not help full. The supplier want me to pay up for a more expensive hockey stick. I am a single Mom of two and bought that stick, because I could afford it. Then I went back to you, and you want to up sell me again. Which I can't afford. Again you find me a stick and promise me that the stick is red. It came to me and it is pink again. Eventually we find another stick for more or less the same price. Courier company came to collect and I refuse, because, it was not a swop. You want me to give the stick, with out any knowledge. I was phoned by customer care to explain, I have to give the stick, then they can arrange a refund and send me the new stick. So, you want me to trust you after all this and just give you and not getting anything in return. I've tried to talk to a manager, but I only get the same customer service lady, and I must say, she really is trying. I started this process 24 June 2022 and yet, I am still sitting with a pink stick in my office and nothing else. The school is starting soon and my son need the stick for hockey practice. THIS IS PATHECTIC!!!!