Order LSWC***5

I order a volleyball set for our holiday and paid online My order has been handed over to the courier company on the 7th of December already I still have not received my order I phoned numerous times to enquire about this without any solution Yesterday one of the agents advised that I must pick up my order when passing Durban as we already left for our holiday. No address? No response? Especially brought this for our holiday. Extremely poor service. Will not purchase from Sportmans WH online again. False information on website regarding delivery and dispatch turn around times.