Online sale= online fail

<p>I subscribe to the Sportsmans Warehouse newsletter, and this morning I received an email with a cyber sale. The sports watch I want had a massive sale (Tomtom Runner 2). I immmediatley clicked on the link and then spent the next two hours(!!!) trying to put one in my trolley. The server must have been overwhelmed and I struggled. And the watch was only available online, one day and limited stock and not in store - so I had to persist. Why have an online sale if your server can't handle it??</p> <p>I eventually after approximately 50 attempts was able to add one to my trolley. I thought I was safe! An error occurred (of course!) on payment and went I went back to the site the watch had been removed from my trolley!!!! It was mine and now it was gone. </p> <p>And so was the remaining stock when I tried to put another one in my trolley. </p> <p> </p> <p>I immediately called the call centre- the manager was in a meeting and they said they would call back. They did and said there was nothing to be done! So now I lost the watch that had been rightfully mine because of their malfunctioning internet sales. </p> <p> </p> <p>There are a number of problems </p> <p>1- how does something disappear out of my trolley?!?!? It should have stayed in there. I feel that watch was rightfully mine and that their system somehow "stole it from me"</p> <p>2- if you have a pathetic server that can't handle a load, then you shouldn't be having online sales? </p> <p>3- I am disappointed that the issue was merely dismissed and not resolved. The online team should have admitted their fault and made a plan to get me a watch. </p> <p> </p> <p>I will definitely not recommed online shopping with Sportsman Warehouse. It will not only waste your time, it also won't work and get your hopes up. </p>