No service = No sale

Was looking to buy a Garmin Wearable and, as I am a Vitality member, I was directed to the Sportsmans Warehouse. I called the Rondebosch branch on numerous occasions and, when they eventually do answer their phone it is a nightmare trying to get through to someone who can help. After many unsuccessful attempts at trying to obtain info on what it was that I wanted.....(which incidentally included a visit to the store this morning to see if a face to face encounter would help...the sales lady at the tech counter must have been really upset that I inconvenienced her by asking her to assist me as she was more interested in chatting with her colleague)...I decided that if the treatment one receives in trying to spend money at this establishment, is so lacklustre...I shudder to think what will happen if you encounter any issues with a purchase? Decided to pop into Nav World on the way home and promptly bought the item there (despite the premium price) as these folk genuinely seem interested in offering a service. Quite happy to stay away from this company!