HVdB
Herman Van der Berg

1 reviews | Active since Sept 2011

30 Apr 2015, 12:26

Misleading the customer to make a sale

On Monday, 27/04/2015, I visited your store looking for a pedometer.<br> There were 2 on display with a R60 price difference. A lady came over and I told her that I'm looking for a pedometer that automatically measures your stride as the one i currently have needs to be set manually and the data can be obscured hence my looking for a new pedometer.<br> She advised that the cheaper pedometer needs to be set manually and the more expensive one calculates the stride automatically, hence the difference in price, so I opted for the more expensive version.<br> <br> Low and behold, when we returned home the pedometer that the sales lady said automatically calculates your stride, needs to be set manually.<br> <br> The CPA clearly prohibits retailers to mislead the public, which the sales lady did.<br> Please advise IMMEDIATELY as to how this matter will be resolved as I will NOT drive back to your store, for your *********** staff's mistakes.<br> <br> The unit in question is Sportline Pedometer ***.<br> <br> I will be sending this complaint to the NCC for further investigation as your staff is acting in direct contrast with legislation.

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Replies (1)
Sportsmans Warehouse
Sportsmans Warehouse's reply05 May 2015, 09:43
Official
Hello Harry88,

We are sorry to hear of your bad experience in our store. Your comments will be forwarded to the relevant personnel who will be in contact with you soonest.

Could you please forward us your contact details as we would like to contact you.

Kind Regards

Senobia Davids