Menlyn branch staff friendly and helpful - online refund was done

I have removed a complaint about Menlyn refusing me a refund for an online purchase that was sent to us by a relative, mainly because Menlyn junior staff had no power over the matter, given the rules, which I perceive as rigid. I wrote to Hellopeter because Farahnaaz Adams, at Customer service, was rigid and unreasonable on the matter. She wanted the buyer who is in Australia, to write a letter and for a refund to go to his account, then for goods which we got in-store, to be fetched from our home!? To me, this was failure to use discretion and is unreasonable. As a result, we missed an opportunity to buy EID gifts for my grandson with the refund which was a gift from the uncle

I thank the regional manager who intervened in the matter and we got the refund. The Menlyn manager Funda, called me and was very friendly. I collected the funds and met very friendly, helpful staff Rican and Lindi. They were empathetic and apologetic. I apologised for mentioning their branch. We even purchased something again. :)