Menlyn branch - Pretoria - *********** Staff

I am writing to express my extreme dissatisfaction with the service I received at your store on Monday, 29th July. I took in a First Ascent Cycling Bib for repair, with the understanding that it would be sent to the supplier for rectification.

The interaction with your staff members, Lindi and Rican, was unfortunately marked by a distinct lack of professionalism and efficiency. Their apparent unfami****ity with the returns process and subsequent inability to provide clear information regarding courier collection and timescale caused significant inconvenience.

Furthermore, the process of providing my contact details was unnecessarily protracted and frustrating. Despite repeated attempts to clarify my information, errors persisted. I offered to provide my details in writing, but this was declined, exacerbating the issue.

To add to my disappointment, my name was incorrectly recorded.

I trust that appropriate steps will be taken to improve the competence and customer service skills of your staff. It is essential that your employees are equipped to handle customer enquiries with professionalism and efficiency.

I anticipate a prompt resolution to this matter and look forward to receiving an update within a reasonable timeframe.

Thank you for your attention to this issue.