Just be very careful of theft tendencies....

Good morning Sportsmans Warehouse Management,

I will be pursuing a theft action against against the Canal Walk store after I returned three items that were 'refunded' on to my bank card that has not reflected.

My refunded receipt I accidentally washed so could not provide this as a reference.

This said, from sales on the 26th the electronic records would show income totals for the day as well as show money reversal amounts as well.

I was assured I would recieved an email for the refund for Speedo swimming goggles R399 and two skipping ropes R149 each = R298. The items were 'refunded' in this order.

The total refunded amount reflected should have been R698 that I have not recieved.

I have gone to the branch as of yesterday with no luck. I will be going again this morning as well, but should I leave wothout the refunded amount resloved I will lay a charge of theft at the police station and for R150 for petrol for the drive around costs to resolve this.

I am informing you as a courtesy.

I am rather concerned that a company can't keep refund records from sales each day?