If I could give 0 stars I would.

I am writing to express my strong dissatisfaction with the handling of my recent order from Sportsmans Warehouse. I purchased a pool table and accessories on 7 November 2025, and at checkout, your website clearly stated that delivery would take place within 3–5 business days.

Based on this, I expected delivery to occur between 10 and 14 November 2025. Accessories were delivered yesterday, 11 November 2025. I checked my online order status and it stated that all the items were delivered. I spoke to customer care 4 x times yesterday and 3/4 times they could not tell me what was going on with the pool table. Candice Pieters, the Supervisor phoned me back and she said she will lodge a ticket - however today, she informed me that delivery and installation will only take place on Monday, 17 November 2025. This delay is entirely unacceptable.

When I contacted your customer service department, Candice Pieters (Supervisor) advised that the 3–5 business day timeframe only applies to accessories, and that pool tables fall under a different policy of 5–10 business days, as outlined in your terms and conditions. However, at no stage during the checkout process was this distinction made clear. The website information was therefore misleading and failed to provide customers with accurate expectations.

As a result of this delay, I am now forced to now cancel an event planned for Saturday, 15 November 2025, which re**** on the timely delivery of the pool table. This has caused not only inconvenience but also embarrassment and financial loss.

I find it unacceptable that Sportsmans Warehouse expects customers to discover such important exceptions only by reading the fine print in the terms and conditions. Clear and accurate delivery information should be prominently displayed on the product page and at checkout.