Horrible experience
On 04.12.2017 I bought a new GM Mana cricket bat at Sportsmans warehouse in Umhlanga for R2700, bought new grip for them to put on as my son does not like the original grip for a further R50 and also had to buy tape for them to use to put on the grip for another R40 and paid to have the bat knocked in R100. My point is I spent quite alot of money that day. Jerone Govender assisted us in putting on the new grip. He however did such a terrible job, did not tape the grip to the bat so it could be rolled up at the bottom, and he cut the top of the g******* and did such a bad job that it looked like a 2 year old had done this. The bat looked awful. I took photos and called the shop and spoke to Michelle the assistant manager. she asked that I sent her the photos of the bat which I did. She offered to replace the grip but that was not what I was looking for. I bought a new item and got something that looked horrible.
All that behind us I call Michelle the following day deciding that I will deal with her directly after my experience with the shop. I wanted to purchase an orange GM Mana 606 wheelie bag. She said she will let me know what the have that day and I am still waiting for her call 2 days later. You would think after my experience she would make some effort. I ended up speaking to a sales person who confirmed they do not have the bags. I then called sportsmans warehouse in pavilion who said they do not have orange GM 606 mana bags either. The sales person then found out that they have 1 available in Hillcrest and 1 in Ballito. I asked if he can please arrange for Ballito to keep one for me as i will fetch it in the next 2 hours (I stay in Durban so quite some distance away) he said he will do that. I drove all the way to ballito only to come there and be told they don't have stock. All that time and petrol wasted now for nothing. I was very upset and told the branch that they have to assist in finding one now as I was given false information and it is not fair to the customer. The admin manager took my address and phone number and said he will contact me which hasn't happened either?????????????? I then called the branch in Hillcrest to find out if they can keep one for me as I was told by the Pavillion branch they have one too turns out that was another lie and I would have wasted more time and petrol. I am so very dissatisfied with this lack of service of such a big company