Fault hy device and bad service

I bought the Huawei fit watch at Sportsman warehouse Tygervalley on 11 Oct 2023, on Friday evening, 20 Oct, the device showed it is overheating and it restarted. I switched it back on after a few minutes and it was fine.

Sunday 22 Oct, whilst driving, again the device showed its overheating and it restarted, now this is when I got worried.

As if this was not enough, my calls, messages and email notifications didn’t show on the watch.

Today on 24 Oct, I decided to take the watch in to Sportman warehouse, the store assistant Brandon checked and all notifications was on, but nothing showing on the watch. After resetting the device, the messages and calls showed, but they can’t se m to figure out why the device is overheating. The manager, Zakira was called and she continuously repeated that this is the first time she hear of the device over heating and she has been using Hauwei all her life, I was so confused as to why this lady would be this arrogant, I even asked her to repeat herself, and she did, no eye contact, nothing, as if she made up her mind that this is not the case or not true, or whatever she was thinking. She then said well we will have to send this in for repairs or evaluation, because this is the first. She also mentioned the waiting time is 30 days, which I asked her if I bought the device on 11 Oct, which is less than a month ago, why would I want it repaired and not replaced. The manager simply said because it’s a first and Hauwei will decide if they want to replace it or not. Having your money wasted on a ****py product is one thing, but a little miss store manager trying to treat you as if you talking bull, or even trying to be ****y is a whole new issue on its own. This lady need to go back to training and get some soft skills training and secondly, need to be able educated on the Consumer Protection Act. When I told her I will complaint, she was like okay. I need the store to take this up, and I doubt I would want to do any further business with them. Device is booked in for repair, but I simply do not want a faulty device, especially not something that has to be booked in for repairs in less than a month after purchase