Extremely Disappointed – Faulty Earphones and No Support from Sportsmans Warehouse Centurion

Extremely Disappointed – Faulty Earphones and No Support from Sportsmans Warehouse

I bought a pair of Soundcore V20i earphones from Sportsmans Warehouse on 8 June 2025. I only used them at the gym, and within a week, the left earphone stopped working completely. I continued using only the right earphone, and around a week and a half ago, I returned to the store to request an exchange or refund.

To my shock, I was told they couldn’t help me just because I no longer had the box. Nowhere during the purchase or on the receipt was I informed that keeping the box was required for returns. I assumed, as most customers would, that a product from a reputable store like Sportsmans Warehouse would last at least a year, so I didn’t keep the packaging.

A few days ago, the right earphone also stopped working. Today, when I opened the case, I noticed the left earphone is physically splitting open—it was just sitting in the case on my table, untouched. These earphones are not even a month old, and they are completely useless now.

We are Discovery Vitality clients and regularly shop at Sportsmans Warehouse because of the discount benefits—but this experience has left a very bad taste in my mouth. I paid over R600 for these earphones, and now they’re fit for the bin. When I checked HelloPeter, I saw multiple complaints about the same issue with these earphones and the same poor treatment.

I expected much better service and product quality. After this experience, I no longer want to support Sportsmans Warehouse. They sell inferior products and take no responsibility when something goes wrong.