CF
Carel F

1 reviews | Active since Nov 2010

07 Jul 2015, 18:30

Excellent service

I went to SW in Cresta to buy 2 pairs of new tekkies. I found the pairs I liked, and bought them. Unfortunately they only had size 10, but I took them as they felt ok. When I got home, I fitted them again, and realised that they were indeed too big for me, as I normally wear a size 9.<br> <br> I went back the next day, and asked if they could exchange it and order me the correct size. The gentleman who helped me (unfortunately I forgot his name) took my details, said that he could source the correct size from another branch, and will be in contact with me.<br> The same day I got an sms from the store advising me of my reference number. Early the next day I was contacted, advising me my shoes has arrived.<br> I promptly went in, returned my size 10 shoes, and got it exchanged for my size 9s.<br> <br> Well done, and great customer service!<br>

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Replies (1)
Sportsmans Warehouse
Sportsmans Warehouse's reply09 Jul 2015, 12:10
Official
Hello catjie,

Thank you for the wonderful compliment.

We are delighted to hear that you are pleased with the service delivered. We will be sure to pass it on to the store as well as senior management.

Kind Regards

Senobia Davids