Disgraceful customer care

I was looking for a table to buy and opted for one in-store at the tygervalley branch. Firstly, when I walked over to the table there were a group of youngsters just gathered a talking to each other and unbothered with me. My parents then came with me to look at the table at which this point we’ve been observing the table for around 5 minutes. It was not until my father approached a worker that they helped us, and even before he offered to help us him and his colleagues argued and kept running away like small children. We finally got helped and wanted to buy the table when he said only the display unit is available, at which we asked him do we get it at a discounted price because the table has basically been used which he responded nonchalantly no, not even trying to make an effort and find out by his manager if something like this could happen. Then, he searched up for another store that has one and asked them to put it aside, keep in mind the day we tried purchasing the pool table was on a Saturday, hoping we will get it by today because of a function that we are having. Regardless, we got a pool table in Paarl and when we got there, once again I walked to the pool and snooker section and the worker literally just stared at my girlfriend and I, until I had talk to him first and explain what we were doing there, fair enough he was not rude and quite helpful. Since we live in Kuils River and drive a hatchback vehicle we could not transport the table ourselves, and we were told that 50km or less was free delivery and anything more we would have to be pay per kilometre, which we fully understood, we said okay you can check the distance to our home, but we knew it’s definitely not more than 50km. We doubled checked in the store and Google showed 40.7km, and we knew it was gonna be free delivery then. When they came back they did not make any progress somehow and when my mother said but I checked it’s below 50km, they said they needed to double check something and came back with a quote of R300 for delivery, which was utterly insane, keeping in mind our purchase was R6000. So, after wasting a R100s petrol already we decided to buy the table online. When I tried to see how the checkout and delivery works it showed me express delivery (1-3 working day). For the same exact item, when my father checked out they did not give him express delivery. Then, I phoned customer services to see if they could help with this and the lady that i phoned was so nonchalant and said, “oh no the system does that sometimes she can’t help that, it’s not like a button she can press for express delivery “ This nonchalant attitude and utter disregard and lack of respect they have for their customers is unacceptable and I cannot believe that this is the same sportsman’s warehouse I used to shop for over the years. Utterly disgusted.