Custom order taking forever

<p>I placed a custom order for a set of sunglasses not usaully carried by the business. This morning I called to follow up with them to see what had happend to my order. The message I get is that their supplier wont ship only one item at a time and will wait until the business' shipment is complete before dispatching.</p> <p> </p> <p>My complaint is that the supplier (Omnico) is 15km away from the shop. If I had known this, I would have approached a much smaller business who can also obtain the same product (making an effort to collect) who can cleary deal with customer satisfaction. Poor communication is the result of unhappy customers and if this had been communicated upfront, I would have decided not to proceed using Sportsmans Warehouse.</p> <p> </p>