Bad service from Moresport and Sportsmans Warehouse

I bought an elliptical walker on 25 May 2019. I was given the warranty card with details to contact Moresport if I had any issues with the machine (one-year warranty). I e-mailedMoresport on Friday 17 January at 08:21 because I had a problem with the walker. I was only called on Monday at 17:00 to be advised that the technicians will come out Tuesday. The technicians were unable to fix the walker and took it away advising it will only take a day to fix. I e-mailed Moresport today (24 January) at 09:43 to request feedback. I phoned Moresport at 11:45 after receiving nothing. I was advised that the woman who looks after the support e-mail address was not in and the lady I spoke to would check out my e-mail and get back to me. I e-mailed Sportsmans Warehouse customer care at 13:15 because I've heard nothing further. It is now 16:00 and, apart from an autoresponse from Sportsmans Warehouse customer care, I have received no further news regarding the machine. This is ridiculous.