Bad service

I am extremely dissatisfied with the service from SWH Tokai. They never had our size so they ordered it from another branch. The branch manager assured me the item would arrive within a few days. We received an SMS the same day with a reference number, and the sales lady even called to confirm that the item would be couriered, saying it would take about a week. However, two weeks passed with no updates. When I finally followed up with the store myself, I was informed that the manager still hadn't fetched the item. This lack of follow-through, transparency, and communication is unacceptable. Such disregard for a customer’s time and expectations is deeply frustrating. Needless to say we will be taking our business elsewhere from now on.