Bad Online Shopping experience

Terrible service, Indespicable. I did an online order with Sportsman warehouse, paid in full. The delivery is outsourced to Dawn Wing. I called Dawn Wing, they told me the delivery bakkie broke down on Monday, the promised to deliver Tuesday, on top of that, they gave me attitude, its Thursday, they have not shown up. I contact the Sportsman Warehouse, they don't seen to care either, and do not realise the gravity of the situation. Instead they want to offer me to cancel the order...Sportsman Warehouse head of online sales, catch a wakeup!