Bad Aftersale service

24/08/21 I ordered a Avalanche Reflex 29er 3 MTB online. Paid the R300 courier charges as well. Products arrived 27/08. Send picture on facebook chat regarding box that was damaged and sometime that got wet. Opened the box to assemble the MTB and one crucial part was missing. Received acknowledge reply. The next day I realised that I have a bent hanger of which I send pictures again. 30/09 I received feedback that the MTB will be picked up. I rep**** that I managed to get the parts at the Local Bike Shop and that I do not want it picked up as they also do not have stock in online store . I am only wanting some sort of reimbur*****t as I had to fork out for parts that was missing and/or broken. Every week I tried to follow up but get the same response "Will follow up with my manager" We are going on almost a month with nothing. This was the first time that I bought online with SMW as I have done it numerous times with other companies with no problem. DO NOT BUY online from them as their aftersales service is pathetic. They have spoiled the online buying for me.