Atrocious online store management and useless communication

Terrible communication - I've called customer support 4 times this week to try and get an update regarding two orders placed a week ago. Today I received a response explaining my order would be delayed another 3 - 5 weeks? The website stipulated Express Delivery was 1 - 3 days, and Standard Delivery 3 - 5. I've dealt with numerous online stores over the lockdown and no one has delivery such a ********** all-round experience.

A customer support ticket was raised two days and I was told an agent would get back to me "ASAP" - still no response.