WRONG PARCEL DELIVERED AND NO REFUND

On the 14th of May 2021 I ordered clothes online to the value of R1529 which amounted to 4 items. To my surprise I received the wrong item, I called TFG to alert them about the error and they said that they would investigate the matter. They never got back to me until I arranged for the item of clothing to get picked up by the courier. I called them again and they assured me that I will get my refund once the item arrives at the warehouse.

The order was returned back to them last week Friday, and no one from TFG has spoken to me about my money. Its bad enough this was an inconvenience now I must chase them for my money.

It takes less than 3 days for us to get our orders after paying for them but they cant even refund us in the same period.

The customer service is so poor. I have called numberous times and no one gives me a legit reason why I havent gotten my money back.

Order no: p***