WORST SERVICE RECEIVED IN RETAIL EVER!!!

BAYSIDE & TABLEBAY stores! After an enormous amount of effort and troubles, to and fro from one store to another, including being directed to other stores such as vantage and canal walk swell from these two particular sportscene stores I have really lost all my patience.

I purchased 4 items on account at bayside mall sportscene. Returning home I received the wrong pair of shoes in the right box, now being very disappointed because the only reason I went to the store was to purchase my girlfriend and myself the same pair of Adidas gazelle's for a event we were attending that very day. Regardless we settled for what they had in the store because they refused to transfer the Adidas shoes from vantage mall to bayside for me, apparently because of stock exchange reasons, now thats a first.

Anyway, I tried to return these shoes within the week and was turned away from the stores and given a gift card, but only for the shoes purchased on the account that they made a mistake with. (The converse size 2) Being little confused I left the store because I was fuming. Ive been in and out of the stores within the week trying to get management or someone who has enough management power on the systems or enough intelligence to help me, until last week returning to bayside again and then was given a cash refund now on the converse shoes but still not wanting to change or refund the size 6 Adidas. Which I had the slips for, ID books, account cards, letters of approval, everything I needed I had.

So I struggle to understand how both shoes purchased on account, cannot then be cash refunded, only the pair that they initially made a mix up with, so is it then to save their own butts? And keep me quiet about their mix up and lack of attention span that they refuse to refund the Adidas which were also purchased on account??

I know that sportscene head office will contact me and tell me the same soppy story about how they cannot give you a cash refund if goods are purchased on account. But now I am still. unhappy, because all I wanted was two pairs of matching sneakers =( and am sitting with one and a cash refund of R599.00.

I love shopping at sportscene stores because of their wide range of sporty products, and always have shopped with them since the beginning of time. But this whole shenanigans has honestly changed my mind completely about sportscene =(