WORST SERVICE!!!

ORDERED SNEAKERS ONLINE ON THE 27th OF OCTOBER AND PAID FOR THEM ONLY TO FIND OUT ON THE 31st THAT THEY ARE NOT ABLE TO SOURCE THE SHOE, WHY LET US PURCHASE AND PAY FOR SOMETHING WHEN YOU KNOW YOU DON’T HAVE IT AVAILABLE AND ONLY LETTING MR KNOW DAYS LATER. WHAT PATHETIC SERVICE IS THAT???