Worst online shopping experience

Just when i thought there isn’t anything worst than the TFG online store , to my surprise your customer service reps are actually worst. So i called through to LAUREN from Customer services on 06/08/2020 exactly 09:36, i advised her about the long wait time and that if the line were to disconnect would she be able to call me back, she said “sorry we don’t do outbound calls” okay fine. Explained my situation regarding your pathetic online shopping experience where as i placed a order on the 31/07/2020 , at the time the shoes i purchased was in stock and they were able to deliver it to my house, On Wednesday morning i got a email stating that because of high demand they were not able to deliver the product , called through to sportscene in westgate mall , canal walk shopping centre , claremont and Waterfront who all confirmed they had the shoes in stock with my exact size. Called through to Customer service for the second time and was passed through to Online departments after waiting 20 mins in the call que. zandile assisted me this time around, she advised that i needed to contact my bank to “have the payment reservation cancelled” *** i’ve never came around such a BS company honestly. I then requested to speak to a manager but was told that the manager is busy at moment. I don’t expect a response or call back because honestly by going through all this bad reviews on this site and for you to not even get in contact with these people shows what you think of your customers. I will be contacting the bank to have my funds reverse and i promise to put this all over social media and to never shop at any of your stores again.