WORST EXPERIENCE- TAKEN FOR A RIDE - NO FEED BACK

I BOUGHT A BLACKBERRY 9720 IN JAN 2014, THEN THE PHONE WENT BLANK, DID NOT WANT TO CHARGE. I WENT BACBACK TO SPORTSCENE FOR REPAIRING AND THEY TOLD ME THEY NEEDED TO BOOK IT IN. SINCE THE DAY I LEFT MY PHONE NO ONE HAS EVER BOTHERED TO CALLED ME I WAS THE ONE FOLLOWED THE MATTER. THE GUY WHO TOOK MY PHONE (KURT) RESGINED AND I WAS REFFERED TO SOMEONE WHO (ASH). HE TOLD ME I HAD TO PAY R350.00 TO GET MY PHONE BACK, AND THEY COULDN'T FIX IT. I WAS THEN TRANSFERRED TO ARE MANANGER BY THE NAME OF LINDY, SHE SAID SHE WAS GOING TO ASSIST, IT HAS BEEN A MONTH SINCE SHE TOLD ME THAT SHE WILL BE MAKING CALLS. I THEN WENT TO THE LADY THAT MANAGERS THAT STORE, AND SHE TOLD ME THEY CANT FIX IT, I ASKED HERE ABOUT THE GUARANTEE AND WARRANTY OF THE PHONE, SHE TOLD ME ITS 2 YEARS FOR BLACKBERRY, I THEN TOLD HER I DID NOT HAVE THIS PHONE FOR EVEN A YEAR. SHE TOLD ME THEY ARE FIGHTING WITH MTN WHO IS LIABLE FOR ISSUING ME WITH A NEW PHONE. I KINDLY ASKED THE LADY IS N'T POSSIBLE FOR HER TO GIVE ME A PHONE AND THEN SHE CAN FIGHT WITH MTN, AS A CLIENT I FELT THAT WOULDN'T BE AN ISSUE, SHE THEN CALLED SAYING SHE CANNOT DO THAT. I SENT THAT PHONE IN DECEMMBER, STILL SITTING WAITING - ITS NOW MAY.