Worst customer service

Placed two orders and both of them were wrong. The first order had one size 4 and one size 6, I decided to return it in store and get a refund.

The second order was delivered damaged and dirty. I called customer care and I have to make my way yet again to another store who has stock. This is pathetic customer service! Surely if you mess up you should be the one to rectify it and not inconvenience your customers ?!