Won't even bother returning a call!

I wanted to buy a pair of Converse which they didn't have. Wade assisted with the IBT that I had to pay for (since when does customers have to pay for courier themselves??) & promised the item should arrive with a max of 2 weeks. Wednesday I called, just to follow up & request a tracking number & Wade - himself - told me that I have to get the tracking number from the courier myself (which I also found to be such appalling service but proceeded nonetheless) He gave me the originating store &courier details. I made numerous calls.Was sent from pillar to post & eventually tracking showed that it had been delivered THE DAY BEFORE!! & HE SIGNED FOR IT. He gave some BS story about why he missed it. I went to pick it up & saw it was the display pair they had sent because the one shoe was FILTHY &bigger than the other & stretched out.The manager even offered a discount because if its condition. Thursday I requested another IBT of a CLEAN pair. Wade agreed, promising to call me once he made the request. FIVE days later & I'm still waiting on that phone call. But I bet I will get it now.<br> With the exorbitant prices you charge, one would expect a little courtesy thrown in for good measure!!