Wastage of Time

I am a prospective new customer I followed all the necessary means of applying for card with TFG through the online portal.

I have received an sms saying that my sportscene card is ready ,that I must send my payslip.

I have sent it through, however account is not approved according to your store manager at Alberton branch.

Advising him that I can forward my bank statement via email and I’m told I can’t be assisted.

Question remains why send a message saying I my card is ready for collection but it’s not and kindly give your Managers some training on customer experience and not to simply dismiss potential customers

I went and sent my payslip via the WhatsApp account as advised but to waste time to go to the store and be dismissed by a so called “manager” who would rather look at his cellphone than look a customer in the eye or even assist with quicker results when there are other alternatives