Warranty

I brought a Blackview Tab80 tablet from Sportscene Store at the Golden Acre branch in Cape Town in July 2024 and was told that I would receive a 24 month warranty on the device. But when in November last year I started experiencing problems with my tablet, I returned it to the store where I purchased it after also making an email enquiry to the TFG group customer services address where it was also confirmed that the device was still under warranty. About two weeks later I received a phone call from the sales representative who assisted me that a fee of R950 had to be made because according to Sportscene's technicians, the parts that needed to be replaced was only quaranteed for six months. I eventually made the payment of R950 for fear of forfeiting my device to them but feel I should be refunded because of the 24 warranty that was supposed to have been given to me.