1 reviews | Active since Oct 2014
Unprofessional Behaviour
<p>To whom it may concern</p> <p> </p> <p>At the beginning of May 2017 I app**** for an account at Sportscene Diamond Pavillion Mall. A week later i was called by the gentleman who helped open the account. He to contact the call centre in order for me to answer security questions so that my account could be approved. . The call centre infomed me that a sms will be sent for confirmation of my account approval. Before leaving I explained to him that i have accounts elsewhere and was not sure why approval was taking so long. About 30min later the gentleman called asking if i had received the sms, which I didn't. He went on to further inform me that the account had been approved because "he had spoken for me" and I should come to the store to activate my account. Before hanging up he informed me that I should buy him a shirt from Sportscene seeing that he got my account approved(Which I took as a joke). When I arrived at the store the gentleman was very happy and continually informed me that i should buy him a shirt. I ignored it at first but he insisted that i buy him a shirt. After seeing that he was not joking I politely told him No but he insisted that I buy him a shirt. He said in order to activate my account I have to buy him a shirt. After telling him No a few times he eventually stopped and started sulking, which led to a terrible attitude from the individual. I cannot shop at Sportscene any longer since he works there and have been back to the store where he has treated me badly upon entering. Sportscene, if this is the way accounts are opened, it is totally unacceptable. The behaviour from your staff is really poor and customers shouldn't have to buy shirts for personnel emplyed by Sportscene upon account approval. It is also unacceptable that I cannot shop comfortably beacuse I am being treated badly by this particular individual. </p> <p> </p> <p>Kind Regards</p> <p> </p>
Good day Kritish
We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.
Thanks,
The Sportscene team
Good day Kritish
We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.
Thanks,
The Sportscene team
