Unhappy customer

My story is long but I will try to make it short, I bought a converse leather takkie At West street Durban Sportscene by October 2016 by June 2017 I experienced that the foot part of the takkie want to come out and when its rainy water comes inside the takkie , i had no proof of purchase by that time i went to the shop where i bought it i was told the that they can not assist me because the takkie is more six months, then i searched Sportscese head office between October or November i called the lady i spoke to said i must go Gateway Sportscene when i am there i must ask them to call their head office i went on sunday i was the head office is closed , on monday i called the lady she told me to send her the photos of the takkies i did as she requested i even sent her a video via whatsapp and email she said she is going to have a look and come back to me ,i waited on February 2018 i called this lady from Sportscene head office i said to the lady i am still waiting she said she told me to the shop ask for exchange or refund i told her that she never told me that ,the she said she told someone from the shop to contact me i told her that i have never get a call from anyone about my Sportscene converse takkies i asked her to look at my email maybe she forgot about me she told me she is looking at photos now but she can not see the label with Allstar name i told her that the photos i sent to her is on front of me which does she not see , she the said the takkies are looking like **** i asked her how can she tell me as a customer that my takkie is a **** while i'm complaining about it i took the takkies to Sportscene again for them to check if its **** they said they can do nothing because the head office said so , i then call Converse today the lady i spoke to told they can do nothing if sportscene can not exchange or refund then send takkies to them , so guys i need help because i do understand is it because i am sweet to them because last week i went to Gateway Sportscene and the customer went to change the Nike takkie that they burnt it with ciggaret Nike told them to change that tekkie , i am so hurt and angry with Sportscene .