Unhappy client

I am very dissapointed with Sportscene online shopping, the Contact centre and the Sandton branch. I saw a beautiful Nike Cortez, product code: ********** 9 and instantly wanted to purchase it but realized it was sold out online so I was referred to check the stores that have the product. I then contacted Sportscene Maponya Mall to check availability and was advised to check with Sandton and Church square in PTA. I then contacted Sandton because I work in the area to double check for me and ended up wasting 15 mins on the phone with Themba and Mzwandile- who has the worst telephone etiquette- and was told they no longer have this product also referring me to Church square. Today I decide to contact the call centre to check if there are any alternative options and Tasneem suggested I request Inter Branch Transfer with Sandton and I did but was told there is currently a sytem issue that will only be rectified mid June and I must drive to Church square or come to Sandton and look at other options. I am very saddened as I really wanted to buy this shoe and cant understand a system issue that goes on for a month and it doesnt seem to bother anyone...or is it because its a mere shoe?