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Evan S

1 reviews | Active since Sept 2018

07 Sept 2018, 10:52

Thanks Sportscene: A Decade As A Loyal Client Gone

I've been a loyal account holder for Sportscene since 2007. I've recently become extremely agitated by their attitude towards me as a customer. In the last year or two I've received numerous SMSes instructing me to pay my account on the 1st of each month. Having called the Call Centre to request that this be moved out, since I usually get paid on that date, and with the addition that it's near impossible for me to get to a Sportscene (or any other TFG branch for that matter) and it was indicated to me that I have up to two weeks to pay from that date. In the last 6 months, however, I've received emails, SMSes, and even calls threatening me if I don't pay the account. I've even gone as far as to pay additional amounts, sometimes double, in the hope that it would give me time in the following month. But then the same issue arises, sometimes for a reduced fee for that month of less than R50. In the more than 10 years I've been an account holder, I've never not paid, and at numerous instances, my account had been paid up with zero fees owed. It's unacceptable that I'm treated simply as another number, and even more ridiculous at amounts totaling less than R50 for a given month. In the next two months my account will be paid in full, and Sportscene (and TFG) have lost a valued customer. I know I'm just one person, but probably one of many others experiencing the same issues. I don't see what their systems can't reflect good standing of an account before sending threatening and unnecessary emails and SMSes, even after calling the Call Centre. Good Luck!

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Replies (1)
Sportscene
Sportscene's reply11 Sept 2018, 10:52
Official

We’ve passed your feedback on to our customer service department who will see to this as soon as possible. They’ll be in touch with you directly with an update.

Thanks,

The Sportscene team