TFG ONLINE PATHETIC SERVICE

Below it is just the few emails out of 100's emails i have sent regarding my parcel. 6 Months later still no resolution to my refund after they have told me it has been processed several time. I have just made up a follow up today and the response that i get is no different to all their previous mail. I have decided that i will settle what is due from me and they will settle the difference. I* am going to close the account.

TFG is rendering a very pathetic service ever.

From: Customer Services [mailto:***] Sent: 21 January 2021 03:42:00 AM To: *** Subject: FW: Your TFG order p*** Attachments: <Original Correspondence.eml>

Good day Team

Please resolve the attached email request. The reference number for this request is 01211D99D.

Kind regards Waylon Preston

Administrator-Customer Services

Foschini Retail Group (Pty) Ltd

Good day,

I am yet to receive my refunds ?

According to email below this should have been processed already and yet 4 weeks down the line still nothing ?

Are the any alternative routes I should take for ths to gets resolved ?

On Mon, 25 Jan 2021 at 18:51, <***> wrote:

Good Day

Thank you for your enquiry and we apologise for the inconvenience caused.

We are so sorry to disappoint you, we are unable to locate your parcel and we will be processing a refund to avoid any further delays. Your refund will reflect in 1-10 days and please note that 10 days is a worst case scenario as this depends on your banking timescales.

Kind Regards

Online Shopping Support Team TFG Financial Services

On Thu, Mar 18, 2021 at 10:22 AM <***> wrote:

Good day,

Thank you for your email.

The parcel has been returned and a refund processed.

We sincerely apologise for the inconvenience caused.

Regards

TFG Online Shopping

From: Kunene Mthandeki [mailto:***] Sent: 13 April 2021 07:55:00 AM To: *** Subject: Re: [***]Re: [***]Re: [***]Re: [***]Re: [***]Re: [***]Re: [0][***]FW: Your TFG order p***

Hi,

We last spoke on the 18th March and you confirmed that the refund was processed

And today is the 13th April and it is still not reflected in my account.

And according to your policy this should take at least 10 days to reflect.

Or has it changed to 1000 days ?

Yall are such a bunch of losers.

With you pathetic service.

Below is the statement from 14.03.21 to date.

On Thu, Mar 18, 2021 at 10:22 AM <***> wrote:

Good day,

Thank you for your email.

The parcel has been returned and a refund processed.

We sincerely apologise for the inconvenience caused.

Regards

TFG Online Shopping