TFG Online order cancelled

29 Nov 2019 - My 2 teenagers and I stood in the long queue to shop their favourite sneakers at the Midnight Black Friday sale at Canal Walk.They found what they wished for in their sizes.At home they fitted the shoes as the shop was over crowded.One pair of sneakers was too tight and I bought a bigger size online (with the Black Friday R1000 off discount) together with a ladies nike shorts. 29 Nov 2019 - When I placed the order I received this notification of which I took a screenshot of. CONGRATULATIONS! YOUR ORDER HAS BEEN PLACED.Success. Your order number is :p********* 30 Nov 2019 - IT'S TIME TO GET EXCITED! We have received your payment made towards your order p********* placed on 29 November 2019 - thank you! 30 Nov 2019 - At this stage I returned / credited the incorrect size with the discount to my TFG account as my order was successful and I received the teaser IT'S TIME TO GET EXCITED! 02 Dec 2019 - Unfortunately, we have had to cancel one or more of your items in your order p********* placed on 29 November 2019 due to insufficient or damaged stock by the time your order reached our warehouse. 03 Dec 2019 - I made contact with your online shop on ***to state my case as I requested my R1000 Black Friday discount as the item was still available , but at full price at your Sportscene N1 City branch .The consultant said sorry the Black Friday deals are closed . 04 Dec 2019 - I stated my case again via e-mail to *** and *** with all the supporting documentation and facts. 06 Dec 2019 - via *** Thank you for your enquiry regarding your most recent online purchase for order p*********x. We are very sorry to hear that we have disappointed you. Due to the popularity of this promotion your item/s was not available at the time of picking your parcel.The funds that were reserved for this order will be reversed to either your TFG store card or credit/debit card.We unfortunately cannot make the accommodation for the sale offers after the sale period has ended – We’re hoping that you’ll give us another chance! 10 Dec 2019 - I purchased the sneakers at full price as it was the correct size and still available .In total I spent more than R10 000 and still TFG don't want to give me the R1000 discount . This is completely unfair and for the biggest retailer to state that they can't be accomodating after the promotion has ended that is bad customer service.