TFG group Sportscene BAD SERVICE

I ordered a vans sneakers online from Sportscene on the 25th of November 2020 Today I called them to track my order I was told it was canceled and no one informed me from TFG group if I will like to order something else I will not advise anyone to order from Sportscene Now I have to wait for 5 to 10 working days for my refund Iyoh bad service *********** people