TFG Group Nightmare!!

I've had some positive experiences from shopping in the TFG group stores but recently I have nothing posite to say....I bought 2 pair's of sneakers on 2019/06/27 which were not delivered in the time frame they have allocated, I waited weeks hoping they'll deliver nothing and tried calling them several times and one of those times i was told they'll look into it but nothing and by mid july i called back again to cancel the order and was told it will reflect in my August statement. I was suprised when they delivered 1pair of the sneakers then i went to sportscene to enquire about the cancellation but it was never processed i guess now I'll be waiting another 3 months for the one to be delivered. Same thing with their one2one data bundles i called to cancel my subscription service in June and was told it will be effective in June and i must call in again in July they'll block my sim card and give the reference to take to my service provider but nothing happened. I called them now in August howcome my sim was never blocked.. they said these things takes time however i am not going to be billed for this month funny enough looking at my statement that was incorrect. It's been nothing but a Nightmare, when call you about the offers they tell you, you can cancel anytime and they are usually patient and when you no longer need their services it's a tug of war.... With that said big up to Ermelo sportscene for keeping up with me, for understanding especially when I ask them to make calls for follow ups on these matters. It's such a shame for a Company such as TFG to be associated with such reviews.