TFG bad customer service

The Tfg group is encouraging us the clients to pay our account via EFT to avoid the spread of covid 19, but that does not help as those people in the electronic department or payments are unable to pick up those payments.i have been struggling with the consultants as they call almost everyday and I sent proof of payments to them numerous times.now is been over a month and still they can’t find my payment and I have sent everything they requested.The emails they sent me do not change as they requesting for the proof of payments which I have sent more than twice.now I don’t know what to do I feel like I have lost my money.i am even afraid to do more payments via EFT as I am afraid I am gonna face the same problems I have been dealing with.