Terrible service

I placed an online order on 29/11/2019, paid for with my account, I received an email to say my order was delivered on 03/12/2019 but I didn’t not receive a parcel, the courier delivered to a person name “nicky’ who I do not know. Upon enquirer with the call center they advised they will check and get back to me. I have made 4 follow up calls to date and still no feedback from sportscene as promised. The common answer was they will get back to me. This is really terrible service and I will not be purchasing in future from the tfg group.