Terrible service

<p>i purchased a brand new phone and paid with my card at sportsene and that was on the 29/07/2017 a mobicel zen. the phone heated on the second day and what i discovered is that it also freezes, i took the phone back to the store on the 03/08/2017 on my birthday date and the phone is still in the 7 day return policy, the lady at the store told me they would first take the phone to the repairs and see if the phone really has a fault but i told them i need another phone since the 3rd of august was my birthday and i need a phone to organise my birthday party over the weekend and they said they dont have a loaner phone and that i must wait and come back on the next following week 08/08/2017. So i stayed the intire weekend without a phone which is 5 days and i couldnt organise my birthday because i didnt have a phone. Today i went back since they said i must come back on the 08/08/2017 and when i got there they told me that they havent done checkup or any follow ups with the repairs department, Im so furiouse because im staying another day without a phone and tomorrow its a public holiday 09/08/2017 im with out a phone now and they refuse to refund me back my money. the sportscene at addely street, golden acre they gave me bad service i just want my money back so that i can go somewhere else and by a phone.</p>